….and yet it keeps happening. Today it snowed! March 7th in the temperate climes of Campbell River usually sees daffodils blooming, men-in-T-shirts and well, women in T-shirts, too (fashion is not their strong suit). But it was below freezing last night and scheduled for below-freezing again tonight. And Daylight Savings begins tomorrow!
Sheesh. I half expect a plague of locusts next.
The last month has proven to be more eventful than our previous year. And NOT in a fun way. But, oh well, into every life a little rain must fall. But we are currently more than just a little bit damp and fallen……(figuratively speaking). We’ll be fine but…well, SNOW?
My standard response to anything I do not like is basically anger. It is not a hard leap for me to make. I kinda live at ‘grumpy’ and ‘grouchy’ is a very close second-stage. Getting to anger is easy. It is about Mar-sec 3 or DefCon 4 for me. And, of course, some things prompt that response more than others. Currently I am ‘beyond annoyed’ at what I refer to as professional/institution-speak. That is the language used by administrators and professionals who assume you are an idiot and know nothing so they speak drivel, jargon and bureaucratize at you as if they were actually saying something.
They have a ‘tone’ as well. The ‘tone’ is one of ‘you mean nothing to me. I am a professional. You are a member of the great unwashed public and I really do not have time for this’.
“Now, ma’am, before we start, please do not speak to me in institution-speak. It’s actually detrimental to communication, anathema to relationship and absolutely crazy-making for me.”
“Of course, sir. I understand. And let me just say how much we appreciate you stepping forward with your concerns. It is our goal at the Mindless Medical Institution (MMI) to prioritize and put forward our best efforts in this matter and further, to work with you and other stakeholders to resolve your issue going forward.”
“I don’t feel good about this already….”
“And how can I assist you today, sir?”
“Well, to get to you, I have already spoken to three other polite, professional, smiling-but-evasive and obviously powerless staff. They are repeating all the great things stated on your website. You know? Mission statement stuff? They know the jargon off by heart. But they are not engaged in the issue one bit. They DO nothing. It is as if I was talking to robots.”
“Well, sir, I am here now. How can I help you?”
“I wrote everything out. I itemized everything. In detail. I wrote three times already. Did you read it?”
“No, sir. We are very, very busy here at the MMI providing care to our patients and others in need. I have not had the time to read it. Perhaps you could summarize it for me?”
“No, ma’am. I am very busy at the Moho providing care to others and I have already taken the time – three times, actually – to basically fill your files with unread, hard, detailed information. Please get back to me after reading it. A summary over the phone is NOT going to do the job.”
“Thank you, sir, for your valued input today. We will be in touch shortly. Have a nice day.”
And, once again, ‘punching people in the face’ seems to come all too readily to mind.